GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1 – GENERAL TERMS AND CONDITIONS OF SALE

These terms and conditions of sale are entered into between, on the one hand, the company MAS TRINITA with a share capital of 2000 Euros, whose registered office is located at 1085 route de la Trinité 13123 Albaron, registered with the Trade and Companies Register of Tarascon under number 842 734 865, hereinafter referred to as “MAS TRINITA” and managing the website https://www.mastrinita.fr, and on the other hand, any natural or legal person wishing to make a purchase via the website https://www.mastrinita.fr, hereinafter referred to as “the Buyer”.

Purpose These terms and conditions aim to define the contractual relationship between MAS TRINITA and the Buyer and the conditions applicable to any purchase made through the website https://www.mastrinita.fr. The acquisition of a product through this site implies unconditional acceptance by the Buyer of these terms and conditions of sale, which the Buyer acknowledges having read prior to placing an order. Before any transaction, the Buyer declares that the purchase of products on the site https://www.mastrinita.fr is not directly related to their professional activity and is strictly for personal use and that they have full legal capacity to engage in these terms and conditions.

MAS TRINITA reserves the right to modify these terms and conditions at any time to comply with new regulations or to improve the use of its website. Therefore, the applicable conditions will be those in force on the date of the Buyer’s order.

Products The products offered are those listed on the website https://www.mastrinita.fr of MAS TRINITA, subject to availability. MAS TRINITA reserves the right to modify the assortment of products at any time. Each product is presented on the website with a description of its main technical characteristics, accommodation capacity, approval, and tourist classification. The photographs are as accurate as possible but are not binding on the Seller.

Pricing The service prices are set based on the economic conditions prevailing at the time of their determination. Changes in applicable taxes may lead to price modifications. Prices are flexible and vary according to different customizable criteria such as the booking date, start date of stay, duration of stay, type of accommodation, and additional services.

Our prices include all taxes and cover the rental of accommodation, including charges (water, electricity, reversible air conditioning), except for the tourist tax and additional services, which are payable at the time of booking when due. Please note that accommodation is designed for a specific number of occupants and cannot be inhabited by more people. A young child is considered a full occupant.

ARTICLE 2 – RENTAL CONDITIONS

2.1. MAS TRINITA considers the reservation firm and final once a payment has been made.

2.2. Only legal adults are authorized to make a reservation.

2.3. The minimum stay is three nights. The maximum stay cannot exceed three months.

2.4. The tenant cannot, under any circumstances, claim any right to remain on the premises beyond the initially agreed period of the present contract.

ARTICLE 3 – INTELLECTUAL PROPERTY

All elements of the site remain the intellectual and exclusive property of MAS TRINITA. Any reproduction, exploitation, redistribution, or use of the site’s elements, whether textual, software, or visual, is strictly prohibited and subject to legal action, including criminal prosecution. Any simple or hypertext link on the site is strictly prohibited. The information contained on the site remains the property of their respective owners. The tenant is prohibited from taking any action to appropriate or attempt to appropriate any information improperly, particularly for the purpose of creating a documentary database or reconstructing original files. The usage rights granted to the tenant include viewing information on a screen and copying accessible documents on request, subject to payment. It is exclusively reserved for private use and does not confer rights of reproduction or redistribution, especially for commercial purposes.

ARTICLE 4 – CANCELLATION AND MODIFICATION CONDITIONS

4.1. Any cancellation must be notified by email and approved by MAS TRINITA before taking effect: the deposit remains acquired by the owner; however, it may be refunded if the accommodation is re-rented for the same period and price.

4.2. If the tenant does not show up on the agreed date: after a delay of 24 hours without notice to the owner, the contract is considered canceled, and the deposit remains acquired by the owner, who can then reallocate the accommodation.

4.3. If the rental is canceled by the owner: the owner will refund the tenant the deposit amount received. If the cancellation is due to the tenant, they will have to pay the full rent if the owner is unable to re-rent the accommodation in time.

ARTICLE 5 – MODIFICATION OF STAY DURATION

5.1. Extension: Any request to extend the duration of the stay will be handled by MAS TRINITA at no additional charge, subject to availability.

5.2. Reduction: Any request to shorten the duration of the stay is considered a partial cancellation and will be subject to cancellation conditions.

5.3. Interruption: In case of early departure by the tenant, not due to force majeure, no refund will be given except for the security deposit. Force majeure is recognized if the tenant provides serious reasons making the full completion of the rental impossible. In such a case, the owner may refund the sums already paid on a pro-rata basis for the unoccupied rental period.

ARTICLE 6 – HOUSE RULES

6.1. The tenant agrees to use the rental peacefully and make good use of it in accordance with the purpose of the premises. Upon departure, the tenant undertakes to leave the accommodation as clean as they found it upon arrival.

6.2. The number of tenants cannot exceed the accommodation capacity specified in the rental description. However, exceptions may be granted by the owner. In such cases, an additional charge may be applied proportionally to the number of extra occupants.

6.3. Smoking is strictly prohibited inside the accommodations and within the secured pool area. Ashtrays are available on terraces. Cigarette butts must not be disposed of in nature.

6.4. The use of the swimming pool is the full responsibility of the guests. Children under 12 years of age must be supervised by a parent at all times.

6.5. The tenant agrees to respect the quiet hours from 10:00 PM to 8:00 AM and to ensure that noise levels do not disturb other residents.

6.6. The rental property must be returned in its original condition. Any damage caused during the stay will be charged to the tenant.

6.7. Pets are not allowed unless explicitly agreed upon with MAS TRINITA.

ARTICLE 7 – INTERNAL RULES

7.1. Any reservation implies that the tenant accepts said rules.

7.2. Arrival times are scheduled for the afternoon between 4:00 p.m. and 7:00 p.m.

Departure times are scheduled for the morning before 11:00 a.m.

7.3. Tenants occupy the premises personally. Any visit or stay by persons outside the establishment will be subject to the assessment of the owners, who may then require an additional financial contribution. The corresponding form must then be completed and signed by both parties.

7.4. The facilities are provided to you in working order. Any claim occurring more than 2 days after taking possession of the premises will not be accepted. Similarly, please report any loss, breakage or damage immediately.

7.5. MAS TRINITA aims to be a place of calm and rest. Tenants are required to ensure the tranquility of their neighbors. Excessive noise of any kind is prohibited day or night (shouting, banging, musical instruments, radios, television, etc.). The owners reserve the right to call to order any behavior that they deem harmful to the establishment and its occupants and, if necessary, to take sanctions. Quiet is required from 10 p.m. to 8 a.m.

7.6. Smoking is strictly prohibited in the accommodation and in the secure perimeter of the swimming pool. Ashtrays are available on the terraces. Do not throw cigarettes in nature.

7.7. Swimming pool:

Access to the secure area of ​​the swimming pool will be under the sole responsibility of the customers. Access to the swimming pool is prohibited to anyone who cannot swim (depth = 1.6 m).

For hygiene reasons, access to the swimming pool must always be preceded by a shower.

People with skin diseases or wounds are not allowed access.

Mas Trinita reminds their guests that the pool is not supervised.

Rules for families: the secure pool area is prohibited for children under 12 years old without the essential supervision of a parent. Maximum 2 children per supervisor. For children who cannot swim, the wearing of armbands (not provided) is mandatory. The use of the pool by children is under the full supervision and sole responsibility of their parents.

It is forbidden to take glass into the secure area of ​​the pool. For safety reasons, it is forbidden to climb on the rock or the overflow, and to dive into the pool.

7.8. Cleanliness of common areas: The common areas of the accommodation (common room, petanque, garden) are made available to all our customers. Please return them to the condition in which you found them and clean the plancha after use.

7.9. Cleaning of the accommodation is included in the rental package, excluding the kitchen. Please clean them and leave them in the condition found on your arrival.

7.10. The owners, in the event of singular or repeated breaches of one of the articles, may impose the sanctions they deem appropriate in order to restore the proper functioning of the establishment. Depending on the case, they may demand financial compensation, immediate exclusion, or withdrawal of the authorizations they have previously granted without any compensation whatsoever.

7.11. These regulations may be modified at any time by the owner, without notice. The tenant may not demand any compensation or reimbursement regardless of the damage suffered.

ARTICLE 8 – RESERVATION AND PAYMENT TERMS

Through the website https://www.mastrinita.fr, the buyer selects the accommodations he wishes to book, modifies the dates and the selected accommodation if necessary. Then the buyer completes his contact details, checks the summary of his reservation and accepts the policies of MAS TRINITA. He is then invited to choose his type of payment. The company MAS TRINITA offers the buyer to book his stay with two payment options to choose from:

Secure payment by credit card (Visa, CB, Mastercard)
Payment by PAYPAL
Once the type of payment has been selected, this last step invites the buyer to validate his order by clicking on the “Book now” button. This last click constitutes the definitive conclusion of the contract.

8.1. Secure payment by credit card: The buyer is redirected to the secure banking interface in order to securely enter his credit card details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by bank card is irrevocable. In the event of fraudulent use of the card, the buyer may demand cancellation of the card payment, the amounts paid will then be re-credited or refunded. The liability of the holder of a bank card is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit with his bank, within 70 days following the transaction, or even 120 days if the contract binding him to it provides for it. The amounts withdrawn are reimbursed by the bank within a maximum of one month after receipt of the written dispute filed by the cardholder. No costs of restitution of the sums may be charged to the cardholder.

8.3. Payment by PAYPAL: The last step of the reservation offers the buyer to check all the information, read and accept the policies of MAS TRINITA and then invites him to validate his order by clicking on the button “Book now”. This last click constitutes the definitive conclusion of the contract. Upon validation, the buyer receives a reservation voucher confirming the registration of his reservation. In order to finalize his payment and trigger the reservation confirmation, the buyer must issue payment from his bank account to “MAS TRINITA”. All bank charges are the responsibility of the buyer. We will contact you by email to provide you with our bank identity statement. Upon receipt and collection of the transfer, the reservation will be confirmed and the buyer will be informed by email. Payment must be received by MAS TRINITA within 10 working days from the reservation date or before the start of the stay if it begins on a date before the 10 working days.

8.4. Confirmation of an order implies acceptance of these terms of sale, acknowledgement of having full knowledge of them and waiver of the right to rely on one’s own terms of purchase. All data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an email address and has provided it on their order form, MAS TRINITA will send them confirmation of the registration of their reservation by email.

If the buyer wishes to contact MAS TRINITA, they can do so either by mail to the following address: mas Trinita 1085 route de la trinité13123 Albaron; or by email to the following address: contact@mastrinita.fr

ARTICLE 9 – USE OF THE Mas Trinita WIFI NETWORK

9.1 Mas Trinita reminds users that the information available on the Internet may be protected by rights or may infringe the legal provisions in force. Users are therefore prohibited from transmitting or downloading from the Internet any data that is prohibited, illicit, illegal, contrary to good morals or public order and that infringes or is likely to infringe the rights of third parties, in particular intellectual property rights.

9.2. It is expressly recalled that the Internet is not a secure network. Under these conditions, it is the responsibility of users to take all appropriate measures to protect their own data and/or software, in particular from contamination by possible viruses circulating on the Internet or from the intrusion of a third party into the system of their terminal (laptop, personal assistant or mobile) for any purpose whatsoever, and to carry out backups on their laptop and personal assistant before and after setting up the Service.

9.3. The tenant also acknowledges being fully informed of the unreliability of the Internet network, particularly in terms of the lack of security relating to the transmission of data and the lack of guarantee of performance relating to the volume and speed of data transmission.
The tenant acknowledges being informed that the integrity, authentication and confidentiality of the information, files and data of any nature that they wish to exchange on the Internet cannot be guaranteed on this network.
The tenant must therefore not transmit messages via the Internet network for which they would like to see the confidentiality guaranteed infallibly.

9.4. The tenant shall refrain from any fraudulent, abusive or excessive use of the Service, such as in particular the voluntary or involuntary congestion of the messaging servers of “Mas Trinita” and/or the recipients of emails by mass mailing (spamming, bulk e-mail, junk e-mail or mail bombing) or its network, or the sending of attractive messages necessarily generating a large number of responses (teasing or trolling) which may thus disrupt the availability of said servers or network and assumes full responsibility for such use of the Service.

9.5. With regard to products or services on the Internet, the tenant shall address directly to the content providers any complaint relating to the execution of the services provided by them or to the sale of the products by them.

9.6.Maz Trinita also warns the tenant about the nature and diversity of the content available on the Internet, which may be likely to harm minors.

ARTICLE 10 – USE OF DATA

10.1. Mas Trinita undertakes to its customers to collect and process only the data necessary for its activities, particularly relating to seasonal rentals, in compliance with our legal and regulatory obligations in accordance with the code of ethics of our profession. Consequently, we collect various personal data concerning you directly from you.

ARTICLE 11 – OPTIONAL SERVICES

11.1. Our accommodation rates do not include additional optional services offered on our website or on site.

ARTICLE 12 – TOURIST TAX

12.1. The tourist tax for a seasonal rental corresponds to a tax that must be paid by tenants staying in the territory of the municipality of Arles. This tax is due per person and per night.

12.2. Seasonal rentals belong to the more general category of short-term furnished rentals offered to passing customers.

12.3. The tourist tax for seasonal rentals is due by persons who are not domiciled in the municipality concerned and who do not own a second home there. The following tenants are exempt from paying the seasonal rental tourist tax:

– persons under 18 years of age,

– persons with a seasonal employment contract employed in the municipality

– persons benefiting from emergency accommodation or temporary rehousing

12.4. The amount of the seasonal rental tourist tax depends on the number of persons staying in the seasonal accommodation concerned and the number of nights spent in this accommodation.

12.5. The seasonal rental tourist tax must in all cases be paid by the tenant upon arrival at the accommodation.

12.6. Any tenant who falls into the category mentioned above (person staying in the municipality but not domiciled there) is liable for the tourist tax.

If the non-exempt tenant leaves the seasonal rental without paying the tourist tax, he or she will risk sanctions.

ARTICLE 13 – ARRIVAL AND DEPARTURE

13.1. Mas Trinita draws your attention to the fact that in the absence of full payment of the price despite reminders, we will not be able to hand over the keys if you show up at the place of your stay. For all stays, the keys will be handed over from 4 p.m. on the day of your arrival, subject to said payment. These keys will be returned before 11 a.m. on the day of your departure. After this, an additional night will be charged.

13.2. The credit card used for booking and valid identity papers must be presented upon arrival. Otherwise, access to your accommodation may be refused.

13.3. Foreign nationals or holders of a travel document: you must inquire with the consulates of each country for possible visas.

ARTICLE 14 – SECURITY DEPOSIT

14.1. On arrival, a security deposit is requested by Mas Trinita. Its fixed amount is 500 euros, payable by check only. The owner has the right to cash the security deposit. It is returned to the tenant, after the contradictory inventory of fixtures at the end of the stay or is sent to him within 7 days, after deduction, if necessary, of the cost of restoring the premises and the cost of replacing the items and equipment made available. This period cannot exceed 60 days. If the deposit is insufficient, the tenant agrees to make up the difference, on the basis of supporting documents provided by the owner.

ARTICLE 15 – ANIMALS

15.1. Wild animals are prohibited.

ARTICLE 16 – MINORS

16.1. We draw your attention to the fact that our accommodations do not depend on a Holiday and Leisure Centre within the meaning of decree no. 2002-883 dated 3 May 2002, and are not suitable for providing group or individual stays outside the family home for minors under 18 years of age, unaccompanied by their legal guardians. Mas Trinita reserves the right to refuse access to the apartment, room or house, which has been reserved in breach of this requirement for the benefit of minors under 18 years of age unaccompanied by their legal guardians or proof from the latter giving their agreement and assuming all responsibilities. Under the same conditions, Mas Trinita may proceed at any time before the start of the stay, to cancel the reservation, if it discovers that the apartment is intended to accommodate minors under 18 years of age unaccompanied or authorised by their legal guardians.

ARTICLE 17 – AFTER-SALES SERVICE

17.1. Mas Trinita remains at your disposal during your stay to respond to your complaints, resolve any malfunctions noted and allow you to fully enjoy your stay. You should contact us for any request. Any complaint, after your stay, may be subject to: a declaration via our email contact@mastrinita.fr within 15 days after the end of your stay.

We draw your attention to the fact that the longer you delay in informing us of your complaints, the more likely it is that we will have difficulty in settling your request in your best interests. We thank you for specifying, in your letter, the name of the person who booked the stay, the reservation number, the dates of your stay in order to facilitate the processing of your file. Similarly, we thank you for attaching to your letter all supporting documents allowing us to limit the processing time of your complaint.

ARTICLE 18 – VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

18.1. These conditions are valid from June 1, 2020 and until further notice.

ARTICLE 19 – DISPUTES OR COMPLAINTS

19.1. If the complaint concerns the inventory of fixtures or the descriptive condition of the rental, it must be made in writing within seven days of arrival. Mas Trinita and the tenant must seek an amicable settlement. For other disputes, the tenant may refer the matter to a representative body without any time limit.

ARTICLE 20 – PERSONAL DATA

20.1. As part of the execution of the contract or the taking of pre-contractual measures carried out at the request of the person concerned, this data is collected and processed for the purposes of managing your stay (including booking, monitoring, payment, satisfaction assessment and information operations).

With the Client’s consent, personal data concerning him/her is collected and processed for the purposes of transmitting information on our products, services and promotional offers.

The data may also be transferred to partners. Mandatory data is indicated by an asterisk. Withdrawal of consent to their processing is possible at any time.

20.2. The information indicated as mandatory is a condition for the subscription and execution of the contract between the client and Mas Trinita or the provision of personalized information in order to prepare the possible future contract. Failure to provide optional information will not affect the delivery of the promised services or the responses to requests for information, although it may limit their relevance.

20.3. The data collected is intended for Mas Trinita, as the data controller, as well as the entity responsible for delivering the subscribed service and any subcontractor where applicable.

20.4. Mas Trinita stores personal data in a secure environment for the entire duration necessary to take pre-contractual measures or to execute the contract and then archived in accordance with the legal provisions in force. Data relating to prospecting operations are deleted within the legal limitation periods after the performance of the service or the collection of your consent, as the case may be.

ARTICLE 21 – INSURANCE

21.1. Mas Trinita, in accordance with the legislation in force, declares that it is in good standing with the various insurance services necessary for the activity.

21.2. It is the responsibility of travelers and in accordance with these conditions to comply with their insurer. It is advisable for any user of the swimming pool to be covered by civil liability insurance for defense and recourse. We draw your attention to the fact that no cancellation insurance is included in our rates.

21.3. Mas Trinita will be exempt from all obligations towards all types of claims that are not directly related to the activity set up.